Austin Custom Pools remodeled our 25 year old pool. From our first contact with Austin to the completion we were very well-pleased. Austin’s diverse knowledge and experience was apparent as he made suggestions for the pool, lighting, deck & replacement of our inadequate French drains. He knew how to properly support an existing arbor during deck construction that puzzled other companies. He was frequently onsite and was easy to contact. He was very responsive for any post-construction concerns. We were more than satisfied to have chosen Austin Custom Pools for the remodel & we love our new pool.
Austin Werner, owner of Austin Custom Pools, exemplifies the descriptive; quality, courteous, hard-working, and above all, exceptional. When we first had our pool built, Austin started by getting to know us and our personality. With this information he walked us through step by step of the process from providing design ideas that matched our needs and personalities to cost to installation. Through this process he has been there every step of the way; but, it didn’t end there. Austin has continued to check on us and service any of the pool needs and questions we may have. It has been 3 years since Austin Custom Pools installed our pools and we are continually impressed with the relationship we maintain with Austin Werner and Austin Custom Pools. My and I highly recommend the company to everyone that we hear are wanting a pool.
Our most favorite resort is only 1 step away from our back door thanks to Austin. After interviewing several pool companies we realized Austin Custom Pools was the only way to go for our pool. Austin's experience in the pool industry let us know that we were putting our money and biggest investment in the right place. He was there every step of the way to make sure things were being done correct, on time, and on budget. Thanks to Austin our home is now a fantastic place for entertainment with the adults, kids, friends and family. Thanks Austin!
Austin did a fantastic job with our pool remodel! His knowledge and professionalism made the process easy for us. Austin is a " hands on" remodeler and checked the progress every day. He was there to answer any concerns we had. As a result, we have a beautiful pool that we will enjoy for years to come!
I enjoyed working with you and your professionalism. Wishing you a heathy and prosperous New Year.
My wife and I wavered back and forth whether or not we were going to get a pool. After talking with Austin and drawing up various plans, we decided on one that was perfect for us. Austin was very helpful throughout the entire process, and I can't tell you how much we enjoy our pool today. Austin took control of the each stage, and we got to sit back and relax. This kind of customer service is very hard to find these days. All aspects of the pool had to pass the "Austin inspection." He was in our yard every day for 5 weeks evaluating the progress. I recommend Austin to all my friends. You may find cheaper, but reading the fine print and the overall quality, you will not find better.
Just a note to say thank you for the great job you did on our pool resurfacing, and the flagstone decking. It was a pleasure doing business with you.
I am writing this letter to commend you and your team for an outstanding job in building my pool and spa. I spent many hours considering all the different pool companies to choose from, obtaining 4 bids, and ultimately choosing your company. From the very beginning, you were attentive to designing the pool and spa the way that I wanted it, and patient as I changed my mind on numerous occasions! The final design has proven to be exactly the pool/spa I envisioned.
In addition to making the design process a pleasant experience, I was surprised that a construction project could go so smoothly. You kept me informed of the work to be performed each week with updates in the event of any unexpected delays which fit perfectly with my controlling and organized personality. Your excellent customer service has gone above and beyond even after the completion of the pool/spa. The overall experience from design to finished product has been outstanding, and I have and will continue to highly recommend your company.
We had a pool installed by Austin Werner last year and are very pleased with the process and the end result. In the design of our pool, Austin faced a couple of significant challenges. I have difficulty managing normal steps, so the pool had to be user friendly for me. Additionally, we live in Oakhurst in a patio home on a small lot. Finding a suitable location, addressing issues with utilities easements, and meeting deed restrictions were obstacles to overcome. This is our finished installation:
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